Privacy
Privacy Policy
This policy explains what Fresno Forest Creations collects through this website, why we use it, and the choices available to you.
Last updated July 15, 2026
Information we collect
Information you provide. When you request a quote or contact us, we may collect your name, email address, phone number, city, project measurements, material preferences, timeline, and any notes you submit.
Website activity. We may collect pages viewed, links clicked, general referral information, approximate location, device and browser type, and interactions with quote or calculator steps. We use PostHog for product analytics and Microsoft Clarity for heatmaps and session recordings. Quote-form fields are masked from Clarity, and form answers or contact details are not included in PostHog events.
Payment information. If you use an online payment option, payment-card information is handled by Stripe. We receive transaction details needed to confirm and fulfill the order, but we do not store full payment-card numbers.
How we use information
- Respond to quote requests and questions
- Confirm materials, availability, pricing, pickup, delivery, and project details
- Process authorized payments and maintain transaction records
- Understand which pages and tools are useful
- Improve website navigation, usability, and reliability
- Prevent spam, fraud, misuse, and security incidents
- Meet legal, tax, accounting, and recordkeeping obligations
Service providers
We use service providers to operate the website and respond to customers. They receive information only as needed to provide their services, subject to their own terms and privacy commitments.
GoHighLevel
Receives quote and contact requests so Fresno Forest Creations can respond and manage follow-up.
PostHog
Provides product analytics such as page visits, quote-step activity, and general device or browser information. Form answers and contact details are excluded from PostHog events.
Microsoft Clarity
Provides heatmaps and session recordings that help us understand navigation and usability. Quote-form fields are masked from Clarity.
Stripe
Processes payment details when an online payment option is available and used. Fresno Forest Creations does not store full payment-card numbers.
Website hosting and security providers
Deliver the website, prevent abuse, and maintain service reliability.
Cookies, local storage, and privacy signals
PostHog and Microsoft Clarity may use cookies or browser storage to distinguish visits and provide analytics. You can clear or block this storage through your browser settings, although some website features may behave differently.
If your browser sends a Global Privacy Control signal, this website does not start optional PostHog or Microsoft Clarity analytics for that visit. We do not use website analytics to build advertising audiences.
Selling information and your choices
Fresno Forest Creations does not sell personal information for money.
Depending on where you live and which privacy laws apply, you may have rights to request access, correction, or deletion of personal information. You may also ask questions about how information is used. Contact us using the information below. We may need to verify your request before acting on it, and legal exceptions may apply.
Retention and security
We keep information only as long as reasonably needed for customer service, project records, analytics, security, legal obligations, and dispute resolution. Retention periods vary by the type of information and the reason it was collected.
We use reasonable administrative and technical safeguards, but no website, transmission, or storage system can be guaranteed completely secure.
Children and outside links
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Links to outside websites are governed by those websites' own privacy policies and practices.
Changes to this policy
We may update this policy as the website or our services change. The current version and its last-updated date will remain available on this page.
Contact us
For privacy questions or requests, contact Fresno Forest Creations by email or phone.